Before you send your to-be-repaired Notebook or parts to us for repair or replacement, you must request RMA number firstly. You can downloaden our RMA-Request-Form here, please fill in the RMA form completely and send us back, by fax 0049-2161-9985219 or by E-Mail (firstname.lastname@example.org).
The RMA form shall be filled out with all the necessary description of the problems with your to-be-repaired parts, especially notebooks, so as to enable our engineers to test and repair them accordingly.
For unpacking the RMA-Request-Form you need the software Winzip, you can download it under www.winzip.com
If you are our direct customer, you can request RMA-Number in internet and inquire the status of those to-be-repaired goods by us under: http://eis0.clevo.com.tw/RMA_schedule/